At 9:15am (Arizona Time)/12:17pm (North Carolina Time) I sent my Mother a text to see if she received her flowers because my sister, had received hers. The answer was "No" and that she was leaving her office to attend a function. I called Country Creations. The person answering the phone said, "Hello". I asked if this was Country Creations, the lady said yes and proceeded to talk to someone else and the phone went dead like she hung up. I called back, the same person answered the phone and I proceeded to tell her that I had placed an order online; she then started talking over me to tell me that they had a bunch of orders and they were attempting to deliver them. I said I understand, I know your policy says you can't guarantee delivery times, but I really needed those flowers there by 12pm, like I put on the order form. She said, "Well, can't your Mom just wait there 30 more minutes?" I told her that I would check, but I think she was already gone and to please call her cell phone # I put on the order form if she's not there. The lady also asked if my Mom was working Saturday and I said No she wouldn't be. I called my Mom and she was on her way to a function, but said she could be back to her Office at 2:00pm. I called Country Creations back, the lady answered the phone again with only a "Hello" and I proceeded to tell her who I was and that my Mother would be back at 2pm. She said OK and hung up abruptly. At 12:00pm (Arizona Time)/3:00pm (NC time), I received a call from my Mother informing me that she got the flowers, but it was only because a customer asked her about the beautiful flowers on the table in the customer lobby. THE BOUQUET THAT I PAID FOR WAS LEFT IN THE UNLOCKED HOT CUSTOMER LOBBY WHERE ANYONE COULD HAVE TAKEN THEM!!!! Needless to say, I am livid! My mother said the flowers were wilted because they had been sitting in the hot lobby for an unknown amount time before someone told her they were out there. She nor the other clerk who works there enter through the lobby, they use the back door. It is posted that the office is closed for lunch from 12pm-2pm. I had to enter my Mother's phone number on the order form as well as mine. She was never contacted and I was never contacted by Country Creations that no one was there to receive the flowers. I am grateful that no one took the $45.17 bouquet that I chose to order from Country Creations instead of using one of the other florists in Nashville. I am pleased with the delivery of my sister's bouquet, but very displeased with my Mother's bouquet delivery and the lack of courtesy. Never again will I utilize this florist.
Surprised to see negative reviews. I have use this florist several times. Placed orders online. Haven't been disappointed so far. Flowers were high quality and exactly what I ordered. Delivered on time....in fact earlier than I expected. Very satisfied with their services.
Poor Customer Service! I have to agree with the previous review. I live in Phoenix, AZ and purchased flower bouquets for my Mother and Sister online from Country Creations on 5/8/14 to be delivered on 5/9/2014. On the Special Instructions Section of the order to be delivered to my Mom I wrote: She will be at this location until 12pm Friday.
Country Creations is a US Florist based in Nashville, North Carolina. Country Creations is located at 125 W Church St, Nashville, NC 27856, USA.
Please contact with Country Creations using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Country Creations opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.